Terms of service

TERMS OF SERVICE

Last updated: 20 September 2026

OVERVIEW

Welcome to Evoiro! The terms “we”, “us” and “our” refer to Evoiro Oy. Evoiro operates this online store and website, including all related information, content, features, products and services, in order to provide you, as a customer, with a carefully curated shopping experience (the “Services”).

These Terms of Service, together with any policies referenced in them (the “Terms”), govern your use of the Services and purchases made through our online store.

Please read these Terms carefully, as they contain important information about your rights and responsibilities.

By visiting, using or interacting with our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not use or access the Services.

Nothing in these Terms limits or excludes any mandatory rights you may have under applicable consumer protection law. This principle applies throughout these Terms.

Purchases are subject to the version of these Terms in effect when the relevant sales contract is concluded.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm that you have the legal capacity required under the laws applicable to you to use the Services and make purchases from our online store.

You do not need to create an account to place an order.

To use the Services or make a purchase, you may be asked to provide certain information, such as your email address and billing, payment and delivery information. You confirm that the information you provide is accurate, current and complete and that you are authorised to provide it.

If you create an account, you are responsible for keeping your account credentials secure and for activities carried out through your account. You may not transfer, sell, assign or license your account to another person.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions and representations of our products and services in our online store. However, colours and the appearance of products may differ slightly from how they appear on your screen depending on your device, display settings and configuration.

Many of our products are handmade or made from natural materials. Small differences in colour, appearance, texture or other characteristics are therefore normal, and individual items may differ slightly from product photographs. Such natural variations do not constitute a defect where the product otherwise conforms to its description.

Product descriptions and availability may be updated from time to time. We reserve the right to withdraw products from sale and to limit available quantities, subject to applicable law.

SECTION 3 - ORDERS

When you place an order, you submit an offer to purchase the products included in your order. After placing your order, you will receive an electronic acknowledgement confirming that we have received it. This acknowledgement does not by itself constitute the conclusion of a sales contract.

The sales contract is concluded when we send you an order confirmation by email. Payment may be authorised or collected as part of the ordering process.

The sales contract for products purchased from our online store is concluded between you and Evoiro Oy.

Before an order confirmation has been sent, we may refuse your order for legitimate reasons, including product unavailability, payment problems, suspected fraud, incorrect customer or delivery information, restrictions affecting delivery to the requested destination or an obvious error in product or pricing information.

Once the sales contract has been concluded, Evoiro will not cancel or materially modify the order without your agreement except where permitted by applicable law.

Please check your order carefully before submitting it.

Consumers who have a statutory right of withdrawal may exercise that right in accordance with our Refund Policy. Consumers may also notify us of their withdrawal from the contract using our electronic withdrawal function:

https://www.evoiro.com/pages/cancel-an-order

If we are unable to accept an order, or if an order that has already been accepted must be modified or cancelled in circumstances permitted by applicable law, we will contact you using the contact details provided with your order.

Returns, exchanges and statutory withdrawal rights are described in our Refund Policy:

https://www.evoiro.com/policies/refund-policy

Purchases made through our consumer online store are intended for personal or household use and are not intended for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions may change from time to time. The price applicable to your purchase is the price displayed when you place your order, subject to the correction of obvious errors in accordance with applicable law.

Prices displayed to consumers include applicable taxes. Delivery charges and any other applicable charges are shown separately before you complete your order.

Where customs duties, import taxes or similar charges may apply to a delivery, information about such charges will be provided where required by applicable law.

Promotions may be subject to separate terms. If the specific terms of a promotion conflict with these Terms in relation to that promotion, the specific promotional terms will prevail.

You agree to provide current, complete and accurate purchase, payment and account information for purchases made through our online store. You agree to update relevant information when necessary so that we can process your transactions and contact you about your order.

You confirm that you are authorised to use the payment method provided for your purchase.

SECTION 5 - SHIPPING AND DELIVERY

Available delivery destinations, shipping charges and estimated delivery times are stated in our Shipping Policy and, where applicable, during the ordering process.

We aim to deliver products within the time indicated when you place your order. Delivery times may be affected by circumstances reasonably outside our control, including disruptions affecting carriers or transport networks.

Where no specific delivery time has been agreed, we will deliver the products without undue delay and no later than 30 days after the sales contract is concluded.

For consumer purchases, the risk of loss of or damage to products remains with Evoiro until you, or a third party designated by you other than the carrier, physically take possession of the products. If you independently choose a carrier that was not offered by Evoiro, risk may pass to you when the products are handed over to that carrier, in accordance with applicable law.

If delivery is delayed, you have the rights and remedies provided by applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, trade names, text, images, graphics, videos, audio content and the design, selection and arrangement of such content, belong to Evoiro, its affiliates, licensors or other relevant rights holders and are protected by applicable intellectual property laws. Contributions (as defined in Section 9) submitted by you remain yours, subject to the licence granted to us under Section 9.

These Terms permit you to use the Services for personal and non-commercial purposes only. Except where permitted by law or with our prior written consent, you may not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store or transmit for commercial purposes material from the Services.

Nothing in these Terms grants you a licence or other intellectual property rights belonging to Evoiro or any third party except where expressly stated otherwise.

Evoiro’s names, logos, product and service names, designs and slogans may constitute trademarks or other protected intellectual property belonging to Evoiro or its licensors. Other names, logos and marks appearing in the Services belong to their respective owners.

SECTION 7 - THIRD-PARTY LINKS

The Services may contain links to websites or services provided or operated by third parties, including integrated third-party functionality.

We do not control third-party websites and are not responsible for their independent content, availability, practices or accuracy. If you access a third-party website or service, its own terms and privacy practices may apply.

Questions or complaints relating exclusively to products or services purchased directly from a third party should normally be directed to that third party.

SECTION 8 - PRIVACY POLICY

Personal data collected in connection with the Services is processed in accordance with our Privacy Policy:

https://www.evoiro.com/policies/privacy-policy

Certain personal data may also be processed by Shopify in accordance with Shopify’s Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Because the Services are hosted by Shopify, Shopify processes certain personal data relating to your access to and use of the Services in order to provide and maintain the platform and associated services.

Please review our Privacy Policy for further information about how Evoiro, Shopify and relevant service providers process personal data.

SECTION 9 - FEEDBACK AND CONTRIBUTIONS

If you submit reviews, feedback, suggestions, ideas or other content to us (“Contributions”), you retain ownership of them. You grant Evoiro a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display and distribute those Contributions for purposes related to operating, improving and promoting the Services, subject to applicable law.

You confirm that you have the necessary rights to submit such Contributions and that they do not unlawfully infringe another person’s rights.

If you have received compensation or another benefit in return for a Contribution or review, you must disclose this where required by applicable law.

We may moderate or remove Contributions where reasonably necessary, including where they are unlawful, abusive, defamatory, misleading or obscene, infringe intellectual property rights or otherwise violate these Terms.

You are responsible for the content and accuracy of the Contributions you submit.

SECTION 10 - ERRORS, INACCURACIES AND OMISSIONS

Information provided through the Services may occasionally contain typographical errors, inaccuracies or omissions relating to matters such as product descriptions, prices, promotions, shipping charges, delivery times or availability.

We may correct errors and update inaccurate information when they are identified.

Before an order confirmation has been sent, we may refuse or correct an order affected by an obvious error.

After the sales contract has been concluded, any correction, modification or cancellation affecting your order will be handled in accordance with applicable law.

SECTION 11 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not use the Services:

(a) for unlawful, fraudulent or malicious purposes.

(b) to infringe intellectual property rights or other rights belonging to Evoiro or another person.

(c) to harass, threaten, impersonate or unlawfully harm another person.

(d) to transmit unlawful content, malicious software, spam or intentionally misleading information.

(e) to unlawfully collect personal data.

(f) to interfere with, circumvent, overload or disrupt the security or proper functioning of the Services, including through abusive automated access, scraping or similar methods.

We may take reasonable measures to protect the Services and other users where we have reasonable grounds to believe that these Terms or applicable law have been violated.

SECTION 12 - TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access to an account or parts of the Services where reasonably necessary, including in cases of serious breach of these Terms, unlawful activity, fraud, misuse of the Services or a security issue.

Suspension or termination of access to the Services does not affect rights or obligations arising from an existing sales contract except where permitted by applicable law.

Provisions that by their nature are intended to continue after termination of the Services, including provisions concerning intellectual property, liability, applicable law and existing payment obligations, will remain in effect.

SECTION 13 - STATUTORY WARRANTIES AND CONSUMER RIGHTS

General information provided through the Services is made available with reasonable care. However, we do not guarantee that general website content will always be complete, current or free from errors.

The availability and operation of the website may occasionally be interrupted due to maintenance, technical issues or circumstances reasonably outside our control.

Products purchased from Evoiro benefit from the statutory consumer protection rights applicable to the purchase.

ADDITIONAL STATUTORY GUARANTEE INFORMATION FOR CONSUMERS IN FRANCE

For purchases to which the mandatory French consumer guarantee rules apply, the professional responsible for the statutory guarantees is:

Evoiro Oy
Tapsitie 6
FI-90630 Oulu
Finland
Telephone:
Email: info@evoiro.com

Consumers in France benefit from the statutory guarantee of conformity and the statutory guarantee against hidden defects described below.

Statutory guarantee of conformity

The consumer has a period of two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared.

Where the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period longer than two years, the statutory guarantee applies to that digital content or digital service throughout the agreed period of supply. During this period, the consumer is required to establish only the existence of the lack of conformity affecting the digital content or digital service and not the date on which it appeared.

Where applicable, the statutory guarantee of conformity requires the professional to provide all updates necessary to maintain the conformity of the goods.

The statutory guarantee of conformity entitles the consumer to have the goods repaired or replaced within 30 days of the request, free of charge and without significant inconvenience.

Where goods are repaired under the statutory guarantee of conformity, the original guarantee period is extended by six months.

Where the consumer requests repair but the seller requires replacement instead, the statutory guarantee of conformity is renewed for a period of two years from the date on which the replacement goods are supplied.

The consumer may keep the goods and obtain a reduction in the purchase price or terminate the contract and receive a full refund against return of the goods if:

1. the professional refuses to repair or replace the goods;

2. repair or replacement takes place more than 30 days after the request;

3. repair or replacement causes significant inconvenience to the consumer, including where the consumer ultimately bears the costs of taking back or removing the non-conforming goods or the costs of installing repaired or replacement goods; or

4. the lack of conformity persists despite an unsuccessful attempt by the seller to bring the goods into conformity.

The consumer is also entitled to a reduction in the price or termination of the contract where the lack of conformity is sufficiently serious to justify an immediate price reduction or termination. In such circumstances, the consumer is not required first to request repair or replacement.

The consumer is not entitled to terminate the sale where the lack of conformity is minor.

Any period during which the goods are unavailable for the purpose of repair or replacement suspends the remaining guarantee period until the repaired or replacement goods are delivered.

The rights described above arise from Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who, in bad faith, obstructs the implementation of the statutory guarantee of conformity may be subject to a civil fine of up to EUR 300,000, which may be increased to up to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code).

Statutory guarantee against hidden defects

The consumer also benefits from the statutory guarantee against hidden defects under Articles 1641 to 1649 of the French Civil Code for a period of two years from discovery of the defect.

This guarantee entitles the consumer to keep the goods and obtain a reduction in price or to return the goods and obtain a full refund.

ADDITIONAL INFORMATION FOR CONSUMERS IN GERMANY

Consumers in Germany have the statutory rights relating to defects in goods provided under German law (gesetzliches Mängelhaftungsrecht). These statutory rights are not restricted by these Terms or by any additional commercial warranty that may be provided.

SECTION 14 - LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits your mandatory rights under consumer protection law, including the statutory rights and guarantees described in Section 13, or Evoiro’s liability where it cannot legally be excluded or limited.

To the extent permitted by applicable law, Evoiro is not responsible for losses that were not reasonably foreseeable when the contract was concluded or for losses resulting from the commercial use of products purchased by you as a consumer.

Your statutory remedies relating to defective products, delayed delivery, non-delivery and other breaches of consumer contracts remain unaffected.

SECTION 15 - FORCE MAJEURE

Evoiro is not responsible for a delay or failure to perform an obligation where the delay or failure results from circumstances reasonably beyond our control.

Such circumstances may include serious disruptions to transport or logistics networks, natural disasters, strikes, governmental measures or widespread failures of communications or payment systems.

SECTION 16 - SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will apply to the fullest extent permitted by applicable law or, where necessary, will be severed from these Terms.

The remaining provisions will continue in effect to the extent permitted by applicable law.

SECTION 17 - ENTIRE AGREEMENT AND WAIVER

Our failure to exercise or immediately enforce a right under these Terms does not mean that we waive that right.

These Terms, together with the policies and other terms expressly incorporated into them, constitute the agreement governing your use of the Services and purchases made through the Services.

SECTION 18 - ASSIGNMENT

You may not transfer your contractual rights or obligations to another person where such transfer would materially affect Evoiro’s rights or obligations, except where permitted by applicable law or with our agreement.

Evoiro may transfer its rights or obligations as part of a restructuring, business transfer or similar transaction, provided that the transfer does not reduce your mandatory rights or protections under applicable law.

SECTION 19 - GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and sales contracts concluded with Evoiro Oy are governed by Finnish law. If you are a consumer, you also retain the protection of any mandatory consumer law provisions of the country in which you reside.

If you have a complaint or a dispute arises, please contact us first at info@evoiro.com so that we can try to resolve the matter directly.

If we are unable to resolve the dispute together, consumers may refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta):

www.kuluttajariita.fi

Before referring a matter to the Finnish Consumer Disputes Board, consumers are encouraged to contact the relevant consumer advisory service.

For cross-border disputes within the European Union, Norway or Iceland, consumers may also contact the European Consumer Centre in their country of residence for advice and assistance in identifying the appropriate dispute resolution body.

Information about recognised European alternative dispute resolution bodies is available through the European Commission’s Consumer Redress portal:

https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

Any dispute may be brought before the competent court determined in accordance with applicable law. Where mandatory law so provides, a consumer may bring proceedings before the courts of the consumer’s country of residence, and Evoiro may bring proceedings against a consumer only before those courts.

SECTION 20 - HEADINGS

The headings used in these Terms are provided for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 21 - CHANGES TO THESE TERMS OF SERVICE

You can review the current version of these Terms at any time on this page.

We may update these Terms from time to time, including to reflect changes to our Services, business practices or applicable law.

Changes to these Terms will not retroactively alter the terms applicable to an order that has already been accepted, except where permitted by applicable law or where you have agreed to the change.

Where required by applicable law, we will notify you of material changes before they take effect.

If you continue to use the Services after updated Terms take effect, the updated Terms will apply to your subsequent use of the Services. Purchases remain subject to the Terms applicable when the relevant sales contract was concluded unless otherwise required or permitted by law.

SECTION 22 - CONTACT INFORMATION

For questions about these Terms of Service, you can contact us at:

Evoiro Oy
Tapsitie 6
FI-90630 Oulu
Finland
Telephone:
Email: info@evoiro.com
Finnish Business ID: 3564176-4
VAT ID: FI35641764