Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Starting a Return

To start a return, please contact us at info@evoiro.com. When contacting us, include your order number and let us know which item(s) you wish to return.

If your return request is accepted, we will send you a return shipping label together with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@evoiro.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalised products

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns regarding your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

European Union – 14-Day Right of Withdrawal

If you are a consumer residing in the European Union, you have the statutory right to withdraw from your purchase within 14 days without giving any reason.

You may exercise your right of withdrawal by using our online cancellation form available at:

https://www.evoiro.com/pages/cancel-an-order

Upon receipt of your withdrawal request, we will send you a confirmation of receipt by email and provide further instructions where applicable.

Please note that consumers are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Refunds

Once we have received and inspected your returned item(s), we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@evoiro.com.